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Vodafone Mersin Mobile Center disgrace

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:name| complain | complaint
izzettin 3 years ago
On November 4, I went to Mersin Pozcu Vodafone mobile center to buy a smart watch. The smart watch was sold, which is not compatible with my branch error, to my device. When I noticed, I did not receive the device. I did not sign. I was not given an invoice. I requested changes and refund. When my efforts did not yield results on November 19, I met with the customer representative and made a complaint about the branch. On the return, the branch offered change. I also accepted. I waited for the device replacement until 28 December. I requested a refund because the branch has passed me. Meanwhile, I paid my bills. In the last talks, I will be refunded to me. On January 25, Vodafone was connected to the voice response system and the meeting with the customer representative was said to be returned to me in the system. It is said that you will receive payment until January 28th. When the payment did not arrive on January 28, I met with the customer's temptation again. I learned that my return request was canceled by the branch. I expressed my grievance during my meeting with the branch. As a last resort, the remaining amount to pay me half of the market value of the device, the remaining amount from Vodafone, but they've delivered the payment, but if we do it if you've done it. I was told to give the account number of Vodafone mobile center as an account number. I cut the communication because I was concerned about the branch's backing feedback and the arrangement of fake documents about me. I sent an e -mail to Vodafone Headquarters. I could not get results. I met with customer representatives on the subject I did not get results. I've been paying the bill of the device that I haven't received for months. I was victimized. This is a public attack on my rights as a consumer. I am in favor of reconciliation to solve my problem before defending my rights in the necessary authorities. Despite this, if Vodafone makes me a victim, I will look for my right in legal ways.
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