ID: 2307829423329
Vodafone Mersin Mobile Center Disgrace
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On November 4, I went to Mersin Pozcu Vodafone Mobile Center to buy a smart watch. Due to a branch error, a smart watch that was not compatible with my device was sold. When I noticed, I did not receive the device. I did not sign. I was not given an invoice. I requested a replacement and refund regarding the issue. When my efforts did not yield results on November 19, I contacted the customer representative and filed a complaint against the branch. Upon return, the branch offered a change. I confirmed too. I waited until about December 28th to replace the device. I requested a refund because the branch ignored me regarding the issue. Meanwhile, I paid my bills. In the last negotiations, I was informed that a refund would be given. In the conversation with the customer representative by connecting to the Vodafone voice response system on January 25, I was told that a refund would be made and that this was recorded in the system. It was said that your payment will be received by January 28th. When the payment did not arrive on January 28, I contacted the customer representative again. I learned that my refund request was canceled by the branch. I expressed my grievance in my meeting with the branch. As a last resort, they offered to pay me nearly half of the market value of the device and pay the remaining amount when it comes from Vodafone, but they were told that if we do this, you will also sign that you have received it. I was told to give the Vodafone Mobile center account number as the account number. I cut off communication because I was worried that the branch would give false responses and issue false documents about me. I sent an e-mail to Vodafone Headquarters regarding the issue. I didn't get any results. I talked to customer representatives regarding the issue, but I did not get any results. I'm paying the bill for a device I haven't received for months. I was victimized. This is a flagrant attack on my rights as a consumer. I am in favor of a compromise so that they can solve my problem before defending my rights in the necessary authorities. If Vodafone still victimizes me, I will seek my rights through legal means.
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